Privacy Policy

Who we are

Birdie & Louie and birdieandlouie.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Return Policy & Refunds

In the event that Birdie & Louie Pet Food Co. approves a refund request in its sole discretion, Birdie & Louie will refund your purchase price (or possibly a portion of the purchase price) to the same payment method used to make the original purchase on www.BirdieandLouie.com, less the original shipping and handling costs. No warranty and no money back guarantee. Birdie & Louie cannot refund products purchased at other retailers online or in-store.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications and text marketing offers.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

About Us

family owned and operated. picky eater paradise.

The Gang's All Here

Birdie

Chief Taste Tester/Office Greeter

Velvet

The Licker

Louie

The Lake Lover

Lu

The Looker

Hey Y'all!


I’m Matthew Worthy, co-founder of Birdie & Louie, and proud dog dad to Birdie—our Chief Office Greeter, Snack Sneaker, and all-around Good Girl. Every day, Birdie struts around the office, charming the team and "sampling" our work (quality control, right?). Louie, my dad’s cat, is the other half of our dynamic duo—though she prefers ruling the household from the comfort of a sunbeam. Together, they inspired a mission: to bring premium pet nutrition straight to your local grocery, drug, feed, or convenience store, because let’s be honest—nobody has time for a trek to a specialty shop.

With experience in retail markets, we knew we could deliver top-tier pet food without making you hunt for it. Our dry food? Slow-cooked to perfection, so your pet actually gets the nutrients they deserve. Expect shinier coats, healthier skin, more energy and even firmer stools (you’re welcome). And about our wet cat food? Well, let’s just say it’s gone viral—cats lose their minds over it. It's human-grade, smells incredible, and might even have your cat acting like they *almost* like you.

We’re a family business, and we care deeply about pets—ours and yours. That's why we pour our hearts into every bag and can, crafting food that’s both nutritious and irresistible. So go ahead, grab a bag, and let your pet taste the love!

Send us a message! We love to hear from our customers, and you'll often find you hear directly from me (please excuse typos - we may be playing fetch!).

Our Mission

At Birdie & Louie, we believe that your pet deserves the best—because they’re not just pets, they’re family. We craft premium, nutritious pet food that’s as wholesome as your dog's unwavering loyalty and as balanced as your cat’s indifference to it. With every bite, we aim to fuel the mischief, zoomies, and occasional cuddles that make life with our furry friends unforgettable. At Birdie & Louie, it’s simple - we feed the good life.

Unleash The Joy!

Birdie living her best life—running free, fueled by the same goodness we pack into every meal. Because when your pet feels great, every day is an adventure!